6/04 - EzProcessPro proves to be beneficial

Ease of use and a picture-based format are just two reasons retailers repeatedly praise EZProcess Pro. Both Texas Sleep and Sound near Dallas and Modern Home Relics in Redlands, Calif., have only been on-line a few months, but are already recognizing the system's many benefits.

Andrew Turner, owner of Modern Home Relics, says he had an experience with a previous software system that turned out to be "a mess" for his 8-year-old, 5,000-square-foot lifestyle store. Turner was at the San Francisco Furniture Market complaining to his previous software company about the system's pitfalls when he learned about EZProcess Pro.

"I stood right there while they showed me how everything works," says Turner. "It was awesome. I needed something simple, user-friendly, affordable, and that I didn't have to take a two-week course to learn. Because it's Internet-based, I don't have a whole department to handle the system. It's a lot like navigating a secure website, and employees only use what they need. Most of my business is special order. I do not have a lot of inventory, and I don't have a warehouse. So employees just look at the online catalog and write the sale. It's great!"

Lonnie Watterson, owner of Texas Sleep and Sound, says EZProcess Pro works well for his operation, which includes a full-line retail shop and a wholesale business with such lines as American, Standard, and Ashley.

"It just does so much, and being picture-based really helps a lot," says Watterson. "That got me excited because I can put a whole line on the system so when employees are looking for pieces, the pictures pop up."

Watterson's previous system, written by a relative, had the ability to handle the retailer's basic needs.

"I thought it was a great system, but when I found EZProcess Pro, I realized how much we were missing," he says. "So many programs out there are geared mostly toward accounting, but this has so much point of sale - so much to help you grow your business."

Watterson says he spent three days in Houston training on the EZProcess Pro system. Once activated, he says he can access it from anywhere using a laptop and wireless server.
"I tell retailers 'I've got this new system that runs my business' and they say, 'yeah, yeah,' but when I bring out my laptop and show them, they realize what a strong sales tool I have," says Watterson.

Adds Turner, "I could be sitting in an airport lounge and access my sales figures for the day. I like that."

Although the systems have been in place for only a short time, both retailers say that employees are learning that EZProcess Pro helps create more business. Watterson, who has 10 employees, says that they pull up customer names from the system to send thank you cards, invitations to special events, or reminders about sales.

Turner's employees have already learned what they need to know about EZProcess Pro and "are seeing great results."

He maintains, "To listen to me glow about a computer system is unusual. I think this company is going to be tops in the home furnishings industry."