11/03 - EzProcessPro Software promotes growth

Texas Gallery Furniture is a true start-up success story. But owner Larry Hernandez that he would not be opening his second store after only two and a half from founding his San Antonio, Texas, retail operation if it had not been for the support of EzProcessPro Software.
At first, the low- to mid price point, full line home furnishings store - with lines such as Ashley, Dickson, Harden - was operated completely by hand. "I was figuring it all out myself, inventory, commissions," said Hernandez.

Then he went to Tupelo Furniture Market to seek software that would help him manage and run his new venture. The only one the impressed him was EzProcessPro, also a start-up. The software's company's approach is: "How often do you find yourself saying, "There has to be a better way?" You are not alone." EzProcessPro has definitely built that better way. But they didn't it alone. Their client's ideas are built into the program everyday.

EzProcessPro offered ease of use, affordability, scalability, and flexibility, and Hernandez liked the fact that the software was designed specifically for home furnishings stores and employees. He also liked the fact that EzProcessPro guaranteed it would work for his store, and that he and his employees would understand it. "If something can be made easier they do it."

"It has freed up so much of his time I used to spend on daily paperwork," Hernandez said. "Now information is just a click of a button away. If I didn't have this system, I wouldn't have even thought of opening another store already. But it enabled us to grow." The program does a lot of the work itself.

He said the EzProcessPro system allows him to be away from his original 27,000-square-foot store and work on opening the new store without worrying if his 12 employees have what they need. "All of our employees know the system very well. If I'm away from the store, I can check on what the activity is directly through the system from anywhere I get Internet access."

Hernandez said that he is impressed by the fact that he is always using more and more of EzProcessPro's applications in his daily activities. "We've added a lot that we use regularly. Instead of having to order price tags, for example, we can now print them for the whole showroom floor." EzProcessPro recently added a security camera system as well, and then don't charge their customers for upgrades like these.

Also, benefiting from the automation of EzProcessPro is Diamond Furniture in Columbia, Mo. Owned by Joe and Paula Vomund, the 45,000-square-foot, one-store operation did it the "old-fashioned" way for 10 years before Jeff Smith was hired as information technology manager a year ago and assigned the immediate task of finding a system.

"My job was to find the software, implement it, and maintain it," said Smith. "They had a POS system that tracked pricing, but that's it. Everything else was done manually."
What Smith found in EzProcessPro was a system that the 10-plus employees - many of whom had little computer experience - could easily operate. The program even changes to fit a company's needs.

"In the past, tickets of four to five items would take 30 to 45 minutes for the for the salespeople to complete an entire sale," he said. "With EzProcessPro, it takes them 5 to 10 minutes. Paperwork doesn't get lost or forgotten anymore because everything is done in the system automatically. Most importantly we actually know what we have in inventory."

Smith said that since EzProcessPro was implemented, all aspects of the store have operated more efficiently. "I've been impressed. They always make sure we are taken care of. They actually listen to suggestions and actually make our ideas into reality."